Translation language settings (beta)

You can set up your campaigns to send different translations of your email template to contacts based on their preferred language.

See also:

• Multi-language templates
• Multi-language for automation campaigns
• Multi-language for broadcast campaigns

You have three options for translating your email content:

1. Translate the copy yourself and update the template translation table.
2. Request translations from your third party translator via API. 
3. Translate the copy yourself in a separate .xls file and upload it to Ometria.

Before you can start sending multi-language campaigns in Ometria, you'll need to set up the default languages for your account. 

Go to Settings > Translation languages:

Account supported languages

Start by defining the list of languages you would like to support in your templates.

Select Add a language and choose from the dropdown:

You can choose specific dialects depending on the countries you operate in. 

See also: Removing a supported language

Source language

This is the original language for your email before it is translated. 

Select the language you'll be writing your emails in:

Fallbacks

Once you've added all your languages and their dialects you can set up your fallback languages.

These are the translations Ometria will use if a contact's language is unknown. 

Account fallback

Use the Account fallback dropdown list to select the language for the translations you want to send to contacts with an unknown preferred language:

Dialects

Next choose a dialect fallback for any languages with more than one variant, eg. French versus French Canadian:

Fallback behaviour 

Finally, you can choose what you'd like Ometria to do if a contact doesn't have a known preferred language:

• Send the email in your account fallback language, e.g. English (United Kingdom)
• Exclude the contact from the campaign - this means they won't receive an email

Click Save to preserve all of your changes.