FAQs

Customer data platform (CDP)

• Should I use a captcha in my forms?
• Which browsers does Ometria support?
• How does Ometria Process abandoned basket events?
• How does Ometria subscribe and unsubscribe contacts?

Cross-channel marketing

• Why are some contacts in my CSV upload segment not entering the automation campaign?
• Can I use <iframe> in my emails?
• Why isn’t my preferred font showing?
• Can I use MP4 or video files in my emails?
• Does Ometria recommend double opt-in?
• Why hasn’t x contact been sent my automation campaign?

Customer intelligence

• Why doesn't x product appear in my recommendations?
• Why are my Ometria revenue figures different from Google Analytics?