Email

How does Ometria subscribe and unsubscribe contacts?
Ometria uses hierarchies when determining whether a contact’s subscription status should be changed or not, depending on where the subscription event came f...
Fri, 5 Jun, 2020 at 1:09 PM
Why are my Ometria revenue figures different from Google Analytics?
As it's unusual that two different reporting sources have the same attribution logic, they often report different revenue, numbers of orders and visits...
Mon, 4 May, 2020 at 11:18 AM
Why hasn’t x contact been sent my automation campaign?
There are several reasons why a particular contact has not received a specific automation campaign, and before digging further you can run through this chec...
Thu, 30 Apr, 2020 at 5:36 PM
Why doesn’t x product appear in my recommendations?
There are a number of reasons why a specific product might not be appearing in our product recommendations.  1. Does the product qualify? Depending on th...
Thu, 30 Apr, 2020 at 5:57 PM
Is there a max number of characters allowed in a custom contact field?
There is no limit. There should be no limit on an individual field, just the overall limit on the entire size of all custom fields for a contact (1kb Js...
Tue, 12 Feb, 2019 at 9:47 AM
What are the various meanings of bounce codes?
In Ometria we use definitions set by ISPs to classify different bounce codes and their meanings. The logic we use to determine different bounce categor...
Fri, 15 Dec, 2017 at 9:26 AM
Setting up remarketing lists in AdWords
In order to make use Ometria segments in Google for remarketing (provided we have synced these for you), please refer to this Google guide as to what steps ...
Fri, 15 Dec, 2017 at 6:01 PM
Unsubscribe via unsubscribe link or preference center?
You  would not need a separate unsubscribe link as the preference center  would allow uses who have "subscribed" status or "unknown" sta...
Tue, 12 Feb, 2019 at 9:50 AM
What can I do with dynamic adds in Facebook?
You can use the product feed to display products abandoned/viewed/purchased. Here is the Facebook guide on how to implement dynamic adds. The  sync&...
Fri, 15 Dec, 2017 at 9:34 AM
Preview email template - not displaying
Why  am I unable to view a preview of my email template? Coded view  displayed like the one below but cannot be opened using the preview  button or not show...
Fri, 22 Feb, 2019 at 1:24 PM