Support alerts

All automatic alerts from Ometria are sent to the primary email address tied to your account. You are asked to provide this address during your onboarding. 

Speak to your customer success manager if you’re unsure.

Coupon pool alerts

You will receive an automatic email alert from Ometria once your static coupon pool falls below 10% of your total usage for the past 30 days.

E.g. If you send 300k coupons over 30 days, the notification triggers once you have 30k remaining. 

Campaign stalled alerts

If your campaign becomes stuck, or stalls for any reason (i.e. no new entries or sends are being processed) you will receive an email alert from Ometria prompting you to review the stalled campaign and contact support if necessary. 

These are automatically sent when a campaign that had more than seven entries two weeks ago has not had any entries or sends in the past week.