Overview
Audit logs help companies monitor user activity and keep track of potential security breaches or internal misuses of information.
Ometria’s audit log records the following activity per Ometria account user:
- Authentication activity
- Report generation and data export
- All activity in the the users and permissions area
The audit log helps you track who did what, where they did it, and when.
Note: If your business has multiple Ometria accounts (e.g. for different stores), you will need to check the individual log for each account.
Navigation
Go to: Your account > Security
Note: Only users with administrator permissions can access this page.
You have access to the last 30 days of activity by default.
Narrow down your date range using the following filters:
- Today
- Yesterday
- Last 7 days
- Last 28 days
Note: The Last 7 days and Last 28 days ranges include ‘today’.
Search and filter
You can search for specific activity, targets and IP addresses, and you can filter the log by a number of conditions:
| Field | Description |
|---|---|
|
Search |
Enter a target user or activity type to search and use the dropdown options:
Note: The search field is case sensitive, we recommend searching keywords, e.g. Cohort, Products, Kpis etc. |
|
Areas |
Select the areas you want to view. |
|
Activities |
Select the activities you want to view. |
|
Target |
Select from:
|
|
Users |
Select the users whose activity you want to view. |
|
Countries |
Select the countries which the IP addresses belong to. |
|
Columns |
Select the columns you want to display. |
Understanding the audit logs
The audit log has 7 available columns:
Area
This column indicates where in the platform a logged event happened. The areas are Authentication, Users and permissions and Reporting.
Authentication
Authentication events are to do with logging in and out of Ometria, as well as password changes.
| Events | Description |
|---|---|
|
Logging-in |
When a user enters their username and password and successfully accesses the Ometria platform. |
|
Resetting password |
When a user clicks on the Forgotten password? link on the login page. |
|
Failing password |
When a user enters the wrong password on the login page. |
|
Changing user password |
When a user changes their password to a new one. |
|
Requesting password reset link |
When a user clicks on the Reset Password button on the Reset your password page. |
Users and permissions
Users and permissions events are to do with any changes to a user’s access rights in the platform. These changes can only be made by an administrator from Settings.
| Events | Description |
|---|---|
|
Creating users |
When an admin user creates a new user in the Users and permissions area. |
|
Deleting users |
When an admin user deletes an existing user in the Users and permissions area. |
|
Adding permissions |
When an admin user adds new permissions to another user. |
|
Removing permissions |
When an admin user removes permissions from another user. |
|
Requesting password reset link |
When an admin user requests a password reset link on behalf of another user. |
Reporting
Reporting events are to do with report generation and export in the platform.
| Events | Description |
|---|---|
|
Data export requested |
When a user with permissions to export data generates a report by clicking any of the Export buttons in the platform. |
|
Data export downloaded |
When a user with permissions to export data downloads a report they generated. |
Activity
The Activity column provides details about the specific action the user performed, e.g. Added permissions, admin, export.
Target
The target is the user or component (e.g. report) which has been acted upon by the User.
| Type | Description |
|---|---|
|
User |
The user affected by the activity e.g removing or adding permissions. |
|
Reports |
The report which has been either generated or downloaded. |
User
The user is the person who performed the activity.
E.g. If sarah@fashion.com changed bill@fashion.com’s user permissions to include ‘can export data’, Sarah is the user and Bill is the target.
Note: Ometria users (i.e. Ometria employees) will not display in your audit log. Click here for Ometria’s privacy policy.
IP address
The IP address from which the activity originated. An IP address is a unique number linked to all online activity for this contact.
Country
The country location of the IP address - either as registered by the ISP or the organisation responsible for the IP address (e.g. your company).
Note: Be aware that there is no way to report the location of a person based on their IP address with 100% accuracy - the value in this field is our best effort to identify the country.
Timestamp
The time and date the activity took place, displayed in UTC.
Audit logs FAQ
How realtime is the data in the audit logs?
Activity displays in the audit logs within five minutes of being performed.
How far back in time can I look?
You can see activity for the past 30 days.
You can also only look back at data from the moment the audit log feature was enabled for your account.
For example, if you had the audit logs enabled on 1st July 2020, you cannot see data from June 2020.
Who has access to the logs?
All users with the administrator role.
You can revoke access to the audit logs by changing a user’s role from Administrator to User in Settings and permissions.
See: How to change an Administrator role to a User role
Can an admin user delete or edit the logs?
Ometria’s audit logs are read-only; nobody can delete or make any changes to the information.
Can I export the data in the logs via CSV or API?
The data in the Audit Logs screen is not currently exportable or accessible via the API.
If you would like to see this feature in the future, contact your customer success manager with your feedback.
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