The order details screen presents all of the available data for an order placed by a contact.
Navigation
You can access order details from:
- any contact details screen,
- the orders report, or;
- from the Orders tab in campaign performance.
Details
The following order information displays on the left of the screen:
Field |
Description |
Customer details |
This top panel contains:
Click View profile to see the contact details screen. |
Date placed |
The date and time the contact placed their order. |
Store |
The store from which the order was purchased, e.g. GB. |
Source |
The source the order is attributed to, if known, e.g. cpc/google, Ometria campaign, etc. |
Coupon code |
The coupon code (if used). |
Shipping type |
The shipping method for this order. |
Payment method |
How the contact paid for the order, e.g. PayPal. |
Billing address |
The contact’s billing address, if known. |
Shipping address |
The contact’s shipping address, if known. Ometria receives city, postcode (zip code) and country in orders, but no further information (e.g. street address, house number etc.) |
The tiles at the top of the screen show the revenue breakdown for the order:
Field |
Description |
Grand Total |
The grand total the contact spent on this order. This is the sum of the following four fields. |
Subtotal |
The order total before tax, discounts and shipping are applied. |
Discount |
The total of any discounts applied to the order. |
Tax |
The total tax for this order. |
Shipping |
The total shipping costs for this order. |
Finally, the Products report lists all of the products included in the order, with the following information:
Field |
Description |
Image |
An image of the product. |
Sku |
The product’s SKU (stock-keeping unit). |
Title |
The name of the product. |
Variant Id |
The product’s variant ID (if applicable). |
Options |
Variants of the product, e.g. different colours, sizes etc.
Note: Product attributes are applied to orders when the order is ingested by Ometria. If the product attributes are ingested after the order, then they won't be applied retro-actively.
|
Units |
The number of units of this product included in the order. |
Unit price |
The cost of the product per unit. |
All of the information above is pushed to Ometria from your ecommerce platform.
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