The order details screen presents all of the available data for an order placed by a contact.
Navigation
You can access order details from:
- any contact details screen,
- the orders report, or;
- from the Orders tab in campaign performance.
Details
The following order information displays on the left of the screen:
| Field | Description |
| Customer details |
This top panel contains:
Click View profile to see the contact details screen. |
| Date placed | The date and time the contact placed their order. |
| Store | The store from which the order was purchased, e.g. GB. |
| Source | The source the order is attributed to, if known, e.g. cpc/google, Ometria campaign, etc. |
| Coupon code | The coupon code (if used). |
| Shipping type | The shipping method for this order. |
| Payment method | How the contact paid for the order, e.g. PayPal. |
| Billing address | The contact’s billing address, if known. |
| Shipping address |
The contact’s shipping address, if known. Ometria receives city, postcode (zip code) and country in orders, but no further information (e.g. street address, house number etc.) |
The tiles at the top of the screen show the revenue breakdown for the order:
For Non-Shopify clients:
| Field | Description |
| Grand Total | The grand total the contact spent on this order. This is the sum of the following four fields. |
| Subtotal | The order total before tax, discounts and shipping are applied. |
| Discount | The total of any discounts applied to the order. |
| Tax | The total tax for this order. |
| Shipping | The total shipping costs for this order. |
Calculations formula: Grand Total = Subtotal + Discount + Tax + Shipping
For Shopify clients:
| Field | Description |
| Grand Total | The actual amount the contact paid. |
| Subtotal | Order total after product discounts, before tax and shipping. |
| Discount | Total discounts applied (this can include both product and shipping discounts) |
| Tax | The total tax for this order. |
| Shipping | The total shipping cost for this order, before any shipping discounts. |
Calculations formula: Grand Total ≈ Subtotal + Tax + Shipping
Note: Shipping shows the standard delivery cost and does not reflect any shipping discount. If a shipping discount or refund has been applied to an order, the Grand Total may not match the formula above because the shipping discount adjustment is not broken out separately. In these cases, use the Grand Total rather than trying to calculate it from the other fields.
Finally, the Products report lists all of the products included in the order, with the following information:
| Field | Description |
| Image | An image of the product. |
| Sku | The product’s SKU (stock-keeping unit). |
| Title | The name of the product. |
| Variant Id | The product’s variant ID (if applicable). |
| Options |
Variants of the product, e.g. different colours, sizes etc.
Note: Product attributes are applied to orders when the order is ingested by Ometria. If the product attributes are ingested after the order, then they won't be applied retro-actively.
|
| Units | The number of units of this product included in the order. |
| Unit price | The cost of the product per unit. |
All of the information above is pushed to Ometria from your ecommerce platform.
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