When your app development team is integrating with the Ometria SDK, you may want to confirm if login events happen correctly, and which IDs you are sending to Ometria.
The first step is to look at the development environment’s logging console on the platform of your choice (XCode, Android Studio, etc).
You might need to enable more granular logging in the Ometria SDK to see all logs, not just the errors, see the SDK docs for how to do this:
Whenever you call one of the event tracking functions, filter on 'Ometria' to see the contents of the event. You can also see if the Ometria mobile events API has accepted or rejected the event based on the http response.
Once events are accepted by the API, you can also use the mobile event log to see the events in the Ometria platform.
You can also cross-reference the IDs that you see here with the ones you can see in the contact record to see if there are any mismatches.