An exit condition is an event which defines when the contact should leave the automation flow.
For example, the exit condition could be the contact making an order, or visiting your site.
Select the cog icon to configure your exit condition:
The exit options are:
|Exit condition||Filter condition|
|Order||Contact has placed an order|
|Contact has placed their last order|
|Contact has placed their nth order (e.g. second order)|
|Contact has placed an order which includes a product|
|Contact has placed an order which includes a product with an attribute|
|Contact has placed an order with grand total|
|Contact has placed an order using a coupon code|
Contact has placed an order via a channel
Note: Order channels (e.g. online store, mobile app, in store, phone) must be defined in your API call.
|Visit||Contact has viewed a product|
|Contact has viewed a product with an attribute|
|Contact has visited for a time period (in seconds)|
|Contact has visited from a source|
|Contact has visited a store|
|Abandoned Basket||Contact has abandoned a basket|
|Contact has abandoned a basket with includes a product with an attribute|
|Contact has a basket in a store|
To set up your campaign so that contacts exit after they’ve made an order, select Order > Contact has placed an order
Select Save to finalise.
If you select more than one exit condition, Ometria checks that both conditions have been fulfilled - i.e. uses AND logic, not OR logic.