Setting up a WeSupply integration

WeSupply is a post-purchase experience platform that allows your customers to receive delivery updates, track their orders and manage their returns. 

You can set up a webhook to send WeSupply events to Ometria. 

Use the WeSupply event as a trigger for automation campaigns.

Ometria API key

You'll need an Ometria API key to set up your integration.

Only users with administrator account permissions can access the API keys tab.

Custom events

Before you begin, raise a request with the Support Team and ask them to set up the WeSupply custom event. 

The custom events Ometria creates from WeSupply are for the following order statuses:

• Order Cancelled
• Order Delayed
• Order ETA
• Order Pickup Reminder
• Order Received

Setting up a connection in Ometria

In Ometria, go to Settings > Connections and click Add a new connection:

Select the WeSupply tile.

Ometria authentication

In the Ometria authentication screen, select the dropdown and click Add new account.

You'll be prompted to create a new authentication - give it a name and enter the Ometria API key you copied earlier, then select Create.

Only users with administrator account permissions can access the API keys tab.

Allow custom events?

Choose to include custom events from WeSupply in your integration.

You can use these events to trigger automation campaigns in Ometria.

Remember, you'll need to raise a request with the Support Team so that they can create the customer events for you. 

Webhook URL

Next, copy the Webhook URL.

You'll need this for setting up your webhook in WeSupply.

Capture Shopify Orders Webhook

Copy the URL from this screen and use it to set up a webhook in Shopify as part of your Shopify setup.

WeSupply setup

Log into WeSupply and go to: Settings > Integrations > Webhooks and API

Scroll down to Webhook Events and complete the form:

Then click Add Webhook:

Repeat these steps for all of the custom events you plan to receive in Ometria.

Shopify setup

Using the URL from the setup wizard, create a webhook in your Shopify account.

Once created, Ometria uses the webhook to query Shopify every hour looking for new orders created since the last sync.