Re-entry conditions in automation campaigns

It’s a good idea to define whether a contact can only enter your automation flow once, or if they can re-enter after a certain period of time.

See also: Contacts who re-enter campaigns with coupon pools

To set a re-entry condition, mouse-over your entry condition tile and select the  icon.

Select Reentry is allowed after period.

Specify your reentry time period (in hours, days or weeks) and then select Save to finalise your reentry condition.

No reentry

If you choose No reentry: only triggers once per contact, your contacts can only ever enter this automation flow once.

This applies even if you pause your campaign and change the entry condition.