See also: Our guide to the Transactional email API, our Send Transactional Email API reference and general information about Transactional emails in Ometria.
Ometria's transactional API is used to trigger instant email messages to recipients for transactional purposes, e.g. order confirmation emails.
The API ignores suppression lists for transactional sends, so your contacts will receive transactional emails regardless of their opt-in status.
Email sending is triggered by Magento native events and sent by a cronjob.
Ometria's integration with Magento 2 supports the following types of transactional email:
- Order confirmation
- Order cancellation
- Order shipping
- Forgot password
- Update password success
- Stock alert
- Account creation
Setup
First, create your transactional email templates in Ometria.
You'll need to create a template for each type of transactional email you plan to use, as each template has its own unique ID:
Once you've created your templates, log into your Magento 2 store and go to: Stores > Configuration > Ometria > Analytics > Transactional Emails
Set the Sandbox Mode field to 'No' and then select the email types you want to trigger and send to Ometria:
Under Email Template ID, enter the corresponding ID for each template you created in Ometria:
Next, check that your Magento Store Email Addresses are up to date and correspond to your valid email addresses used for mail sending.
Go to: Open Stores > Configuration > General > Store Email Addresses:
You should also check your customer related email templates in: Stores > Configuration > Customers > Customer Configuration:
Finally, check your order related email templates in: Stores > Configuration > Sales > Sales Emails > Order:
You can monitor the performance of your transactional sends in Ometria in Campaign performance: Transactional emails.
Transactional email triggers
The following actions trigger Magento native events and to sent emails to Ometria:
|
Event |
Triggers |
|
Order confirmation |
|
|
Order cancellation |
An administrator cancels the order in Magento and checks the Notify Customer by Email checkbox before submitting. |
|
Order shipping |
|
|
Forgot password |
|
|
Updated password success |
A contact created a new password for their account after triggering and completing the Forgot password workflow. |
|
Account creation |
|
|
Stock alert |
A contact created a subscription for an out of stock product and that product is now in stock. See Stock alert preconditions for more information. |
Stock alert preconditions
To trigger stock alert emails, you need to activate Stock Alerts in the admin panel.
Go to: Stores > Configuration > Catalog > Catalog
Scroll down to Product Alerts and set the field Allow Alert When Product Comes Back in Stock to 'Yes':
Next, configure your stock alert running settings.
Go to: Stores > Configuration> Catalog> Catalog
Scroll down to Product Alert Run Settings and define the Frequency and Start Time.
Select Save Config.
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