This article explains how to see your existing requests with Ometria's Support Team.
See also: How to raise a support request
Make sure you're signed in
The Ometria app and help centre are single sign-on (SSO) systems, which means you need to sign into the Ometria app to authenticate yourself in the Help Centre.
If you're not already signed in, scroll to the top of this screen and click Sign in:
You are redirected to the Ometria app where you can enter your credentials.
Once signed in, navigate back to the Help Centre via the Support link on the main menu:
Find your existing tickets
You can find tickets raised by you and others in your organisation under My activities in the Help Centre:
The My requests screen displays links to:
- your existing requests
- requests you are CC'd on, and;
- your organisation's requests.
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