Recording an HAR file for troubleshooting

Record an HAR file in Chrome

Open Google Chrome and go to the page where the issue is happening, click the vertical ellipsis in the top-right of your browser () and select More Tools > Developer Tools:

Select the Network tab, then check that the Record button () is red - if it's grey, click it to start recording.

Check the Preserve log flag, then click the 'clear' button () to clear any existing logs from the tab. 

Now reproduce the issue you were experiencing before while the network requests are being recorded.

Once you've finished, right-click anywhere on the Network panel and select Save as HAR with Content and save the file to your computer.

You can upload your HAR file to your ticket or attach it to your email so that our Support team can analyse it.

Record an HAR file in Firefox

Open Firefox and go to the page where the issue is happening, click the Firefox menu  () and select Web Developer > Network.

The Developer Network Tools panel opens at the side or bottom of your screen. Select the Network tab.

Now reproduce the issue you were experiencing before. The recording begins when you start performing actions in your browser. 

Once you've finished, right-click anywhere under the File column, select Save all as HAR and save the file to your computer.

You can upload your HAR file to your ticket or attach it to your email so our Support Team can analyse it.

Record an HAR file in Internet Explorer

Open IE and go to the page where the issue is happening and press F12 on your keyboard.

Select the Network tab.

Now reproduce the issue you were experiencing before. The recording begins when you start performing actions in your browser. 

Once you've finished, click the Save button. Give the trace a filename and click the Save button which will save it as a .har file or .xml file.

You can upload your HAR file to your ticket or attach it to your email so that our Support team can analyse it.

Record an HAR file in Microsoft Edge

Follow the instructions here: How to collect a network trace: Microsoft Edge (Chromium)

Record an HAR file in Safari

Before you start, make sure you can see the Develop menu in Safari.

If it's not there, follow the instructions here.

Now open the Develop menu and select Show Web Inspector.

Click the Network tab and reproduce the issue you were experiencing before.

Once you've finished, click the Export and save the HAR file.

You can upload your HAR file to your ticket or attach it to your email so our Support Team can analyse it.