Live chat with the support team

You can talk to a member of Ometria's Support Team quickly via Live Chat in the app. 

Live chat is perfect for a wide range of queries including:

• Jinja errors
• Validation errors
• Requesting a contact is removed from a suppression list
• Facebook audience sync issues
• Realtime dashboard queries
• Why a contact did or did not enter/trigger a campaign
• Broadcast send queries
• Enabling website overlay
• Identifying coupon pools
• Adding a contact to your daily email reports
• Creating a new user account
• Add new products to Ometria (manually push products for broadcast sends)
• Subscribe or unsubscribe contact

Start a live chat

To initiate a chat, click on the Support icon in the Ometria app, select Get in touch > Live chat:

Availability

Ometria's Support Team is always here to help, and if it's not possible to resolve your query on live chat, we will simply create a request for you and continue to communicate via the ticket.

Live chat is generally available between the hours of 9:30-17:30 UK time, Monday - Friday, dependant on agent availability.

If the team have a few conversations in progress at the same time, you'll have the option to leave a message.