Valid orders in Ometria

Valid orders are orders that have been passed to Ometria from your ecommerce store as 'completed' - i.e. payment has been received, with no refunds processed.

This figure can change over time if orders are refunded at a later date, and the label 'valid' always reflects the data your ecommerce store sends Ometria via the API, and which order statuses you assign as valid.

E.g. some retailers choose not to count orders as valid until they are shipped.

Viewing invalid orders

You can view your invalid orders in the Orders report and using the Orders filter to filter out orders with an Invalid status:

Refunded orders

This metric might be affected by the way you process refunds.

If you send Ometria a second order with negative values (see: Method two in Processing returns and refunds in Ometria) instead of updating an existing order status, your valid order count is likely to be increased, because both order records are counted as valid.