Email settings – Ometria Help Centre

From the Email settings tab, administrators can define some of the account level default settings for email campaigns, including:

Once you’ve made the required changes on this screen, scroll down and select Save to finalise.

Automation campaigns

The following settings are available for automation campaigns:

Field	Description
Default from name*	Enter the default name to appear in the ‘from’ field of automation campaign emails sent from Ometria.
Default from email address*	Enter the default email address to appear in the ‘from field’ of automation campaign emails sent from Ometria.
Default reply to address*	Enter the default email address contact’s can use to reply to your automation campaign emails (if required).
Default tracking parameters	Add your account level default tracking parameters for automation campaigns.
Maximum emails sent per 24 hours	Define the maximum number of automation emails a contact can receive per 24 hours. We recommend setting this no higher than 2. See Mutual exclusivity for more information.
Maximum emails sent per 7 days	Define the maximum number of automation emails a contact can receive per seven days. See Mutual exclusivity for more information.

*The ‘from’ and ‘reply-to’ name and email addresses as they display in Gmail:

The following settings are available for broadcast campaigns:

Field	Description
Default from name	Enter the default name to appear in the ‘from’ field of broadcast campaign emails sent from Ometria.
Default from email address	Enter the default email address to appear in the ‘from field’ of broadcast campaign emails sent from Ometria. Note: The domain you use must be configured in the back end - contact Support if you’re unsure.
Default reply to address	Enter the default email address contact’s can use to reply to your broadcast campaign emails (if required).
Default tracking parameters	Add your account level default tracking parameters for broadcast campaigns.

Click Add to create default tracking parameters for your transactional emails.

Soft bounces are emails that have been temporarily rejected and bounce for various reasons, generally due to an issue on the recipient server side.

By default, Ometria adds contacts to your suppression list after they return three soft bounces within two months (60 days).

You can customise the frequency and time window (e.g. you might want to set it so a contact must return 5 soft bounces in 90 days i.e. 3 months):