In the example below, the automation campaign has three Send email actions and two wait nodes.
If you pause the campaign two days after it started sending, most of the contacts who entered will now be in the first wait node (4 days):
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If you resume... |
then... |
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less than four days after the campaign first started sending |
the contacts remain in the wait node until four days have passed. |
|
more than four days after the campaign first started sending |
the second email starts sending to those contacts immediately. |
Be aware:
when you resume the campaign, all contacts will continue to progress through the flow from the point at which they were paused - they cannot ‘go back’ unless you restart the campaign, resetting all contacts and metrics.
This means that if you add a wait node to a point in the flow before the node in which a contact is paused, the contact will not pass through it.
Changes to the campaign flow
You can add and remove nodes from the flow while the campaign is paused.
Be aware:
Be aware that if you add extra nodes after the final wait node, the contacts in that wait node will continue to exit the campaign from where they are; they won't continue through to the new nodes. This is also true when you remove nodes.
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