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Resuming and restarting paused campaigns

Louise MacBean
  • Updated

Select Active against your paused campaign to reactivate.

Note: You must wait at least one minute after pausing a campaign before clicking Resume.

Changes to the campaign flow

You can add and remove nodes from the flow while the campaign is paused.

Be aware:

Be aware that if you add extra nodes after the final wait node, the contacts in that wait node will continue to exit the campaign from where they are; they won't continue through to the new nodes.

The following message displays, giving you the option to Resume or Restart:

Screenshot_2021-03-08_at_10.07.08.png

Select Resume if you want the campaign to continue as before - be aware that emails may send immediately to some contacts in your flow, depending where they were when you paused. 

Note: If the campaign was archived before you chose to resume, there will be 0 contacts in the flow.

Select Restart to reset the campaign - all contacts currently in the flow will drop out (including those in the testing flow) and your reporting statistics will be cleared. New contacts entering the flow once you restart will progress as normal. 

Note: If you change your entry trigger while paused and are using the re-entry condition 'only triggers once per contact', none of the contacts who entered the flow before you paused it will be eligible to re-enter.

If there were no contacts in the flow when you paused the campaign, this message will display instead: 

Screenshot_2021-03-08_at_10.06.13.png

Select Activate to continue. 

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