Cancelling broadcast campaigns

You might find you need to make changes to a broadcast campaign after it begins generating.

You may need to edit your template, or make changes to the flow.

In Ometria, you can choose to pause or cancel a sending campaign.

You can't resume a broadcast campaign that has been cancelled, but you can duplicate it and send again.

How to cancel a broadcast campaign

To cancel a sending broadcast campaign, go to the Scheduled tab in Broadcast campaigns and select Cancel against your campaign:

A success message displays in the bottom left of the screen confirming that sending has stopped:

Your cancelled campaign is in the Sent tab labelled Cancelled.

From here, you can choose to duplicate this campaign and re-send or View stats, which directs you to the Campaign performance screen for your campaign.

Re-send a cancelled broadcast campaign 

You can't resume a broadcast campaign that has been cancelled, but you can duplicate it and send again.

Depending on how long your campaign was sending (i.e. generating emails) some recipients may already have received the campaign before you cancelled it. 

To avoid sending the same campaign twice, you can create a segment for your re-send to deliver only to contacts who did not receive the cancelled campaign.

Go to Broadcast campaigns and select the Sent tab.

Locate your cancelled campaign and select Duplicate from the drop-down menu:

Your duplicated campaign opens. 

In the ‘Recipients’ screen, create a filter on Exclude contacts:

Set up the following:

Select ‘Everyone’ who match ALL of these blocks

+ADD CONDITION > Email Activity > Interacted with a broadcast campaign 

Select 'received' as the interaction type, then select your cancelled campaign:

Select Apply filter. 

You can now continue to set up your broadcast campaign as usual, and any contacts who received the cancelled campaign will be excluded from this send.

Include cancelled campaigns

Broadcast campaigns that have been cancelled are hidden in the broadcast dashboard.

Select the Include cancelled campaigns tickbox to see them: