The Consent tab in the Single customer view shows an audit log of the contact's SMS and email opt-in changes.
Note: Email data on this screen starts from February 2025. SMS data starts from August 2024. You won't see subscription events from before these dates.
See also:
| Field | Description |
| Event | A log of marketing consent events, e.g. Subscribed to email, Double opted-in to SMS, etc. |
| Subscribe type |
Whether the contact is single or double opted-in for SMS.
Note: In some cases the double opt-in message has been sent, but the contact hasn't clicked the link yet, so their subscribe type is still 'Single'.
|
| Source |
How this contact subscribed, e.g. via the preference centre, or in the case of an SMS double opt-in, via SMS. 'App' means that an Ometria user manually updated the contact's subscription status by editing the profile data in the single customer view. |
| Source detail | Further information about the consent source, e.g. unsubscribe reasons (if given) from your preference centre, or the API request ID. |
| Date/time | The date and time this change in subscription occurred. |
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