You can see whether or not a contact is suppressed in the single customer view.
Mouseover the Suppressed flag on a contact to view the reason they were added to a suppression list:
| Suppression reason | Details |
| This contact reported an email from you as spam | The contact received an email from you and reported is as spam or junk to their email provider. |
| An email to this contact hard bounced | When an email to a contact hard bounces, that contact is automatically added to your account suppression list. |
| Ometria suppressed this contact based on a request from your team | The Ometria Support team or Deliverability team suppressed this contact for you following a request from one of your colleagues. |
| Multiple emails to this contact soft bounced |
When three emails to a contact soft bounce within two months, that contact is automatically added to your account suppression list. You can customise this frequency in Email settings. |
| Ometria suppressed this contact a part of a contact cleanse requested by your team | The Ometria Support team or Deliverability team suppressed this contact for you following a contact cleanse following a request from one of your colleagues. |
| This contact has a typo in the domain of their email address, e.g. gnail, hotnail etc. |
If a contact's email address contains a typo, they are likely to hard bounce as they cannot receive emails from you. |
| Please check our article on suppression lists in the Help Centre |
It is likely that this contact was on the account suppression list provided to Ometria during your onboarding. In this case, we cannot provide information about why this contact was suppressed, as suppression happened before the contact entered Ometria. |
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